Complaints

We are confident that we will give you a high-quality service in all respects but we do have a complaints procedure. If you have any questions or concerns in relation to the services provided by us or any invoices rendered by us, please speak to our Principal, Adam Van Straten, who has particular responsibility for client care. In the event you are still unhappy (or if there is any doubt) you can refer your complaint to the Legal Ombudsman for investigation.

A compliant to the Legal Ombudsman must be made:

Within six months of receiving our final response to your complaint
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.

You can raise a complaint with the Ombudsman via their website: (https://www.legalombudsman.org.uk/make-a-complaint/)

or via their address as follows:

Legal Ombudsman

PO Box 6167

Slough

SL1 0EH

If you have concerns about our conduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic you have the right to raise your concerns with our regulator, the Solicitors Regulation Authority.

You can visit their website to see how to raise your concerns here https://www.sra.org.uk/consumers/problems/

It is important to raise your questions or concerns with us as soon as possible. A full copy of our Complaints Procedure is available upon request.